Privacy Policy

Introduction

BcBalance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.

Information We Collect

When you use our website or contact us, we may collect:

• Contact information such as name, email address, and phone number
• Information you provide in consultation requests or inquiry forms
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use collected information to:

• Respond to your inquiries and consultation requests
• Provide information about our supplements and services
• Improve our website and user experience
• Send relevant updates if you've opted to receive communications
• Comply with legal obligations and maintain records

Legal Basis for Processing

Under UK GDPR, we process personal data based on:

• Your consent when you submit forms or agree to communications
• Legitimate interests in operating our business and responding to inquiries
• Contractual necessity when providing requested services
• Legal obligations we must fulfill

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist with website hosting and communications
• Professional advisors when necessary for business operations
• Law enforcement or regulatory bodies when legally required

Any third parties we work with are required to keep your information secure and use it only for specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Contact information from inquiries is typically retained for up to 2 years unless you request earlier deletion.

Your Rights

Under UK data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data in certain circumstances
• Objection to processing
• Data portability
• Withdrawal of consent at any time

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance functionality and analyse usage. For detailed information about our cookie practices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.